Frequently Asked Questions
What’s this shop actually about?
This shop was created as a space for the underground tekno community. We produce clothing inspired by the culture, energy, and aesthetics of the scene.
Each piece is connected to independent artists. A share of every purchase goes directly to them. The goal is to give back to the creators who shape the underground and make their work more visible and sustainable.
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Do you ship internationally?
Yes! We ship worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
If your country isn’t available during checkout, just send us a message on Instagram or email us at catsrql@gmail.com.
We’ll be happy to find a solution for you.
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How long does shipping take?
Orders are typically processed within 1-3 business days.
Estimated delivery times:
Within Europe: 3-7 business days
International: 7-14 business days
Please note that shipping times may vary due to customs or postal delays.
For pre-orders, delivery may take longer depending on production and availability. We’ll keep you updated on the estimated shipping date.
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How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number and a link to track your parcel online.
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What payment methods do you accept?
We accept all major credit and debit cards, Apple Pay, and Google Pay.
All payments are processed securely.
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Is my personal information safe?
Absolutely. We take your privacy seriously. Your personal and payment information is encrypted and protected in compliance with GDPR and international data protection standards.
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How is your clothing produced?
Each piece is made with care and attention to detail. We work with a third-party supplier for the base garments, and every item is then hand-printed using screen printing.
This process allows us to create high-quality, durable prints and gives each piece its own unique character.
Because everything is made by hand, small variations may occur. That’s part of what makes every item one of a kind.
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Can I collaborate with you or create my own designs?
Yes! We’re always open to collaborations and custom designs.
We offer single-color screen printing starting from 10 pieces, as well as individual pieces using transfer printing (DTF).
For more details or custom requests, please contact us via Instagram or email at catsrql@gmail.com. We’ll be happy to discuss your ideas and find the best option for you.
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Returns & Right of Withdrawal
You have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
If you wish to return an item, please contact us at catsrql@gmail.com within 14 days of receiving your order. After notifying us of your withdrawal, you must send the goods back to us without undue delay and no later than 14 days after notifying us.
Return shipping costs are the responsibility of the customer. We do not provide free return labels and do not cover the cost of returning an item.
Once we have received the returned goods, we will refund the applicable amount using the same payment method used for the original purchase. The refund may be withheld until we have received the returned goods or you have provided proof that the goods have been sent back, whichever occurs first.
The right of withdrawal does not apply to goods that are made to the customer's specifications or clearly personalized, where the statutory requirements for an exclusion of the right of withdrawal are met.
Your statutory warranty rights remain unaffected.
Condition of Returned Items
Returned items must be handled with care and must not show signs of wear, washing, or damage caused by improper handling beyond what is necessary to inspect the item. If a returned item shows signs of use, washing, or damage caused by the customer, we reserve the right to claim compensation for any loss in value, where permitted by applicable law.
This does not affect your statutory right of withdrawal or your statutory warranty rights in the event of defective or faulty goods.
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If you have any further questions, feel free to reach out to us anytime. We’re always happy to connect and exchange ideas.